TERMS AND CONDITIONS
Dsavory Wellness Pvt. Ltd.
1. OWNERSHIP AND ACCEPTANCE OF TERMS
This website, www.dsavory.com ("Site"), including all online services, information, content, graphics, images, and materials, is owned and operated by Dsavory Wellness Pvt. Ltd. ("Company"), a company incorporated under the Companies Act, 2013, with a registered office at 307. Sector A, Omaxe City, Lucknow, Pin Code – 226025, Uttar Pradesh, India.
By accessing, browsing, or using this Site, you ("User," "Customer," or "You") acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"), along with our Privacy Policy and Refund & Returns Policy. If you do not agree with these Terms, you must not access or use the Site.
This document is an electronic record in terms of the Information Technology Act, 2000, and does not require physical or digital signatures. By using the Site, you acknowledge and agree to the validity and binding nature of these Terms.
The Company reserves the right to modify, amend, or update these Terms at any time without prior notice. Changes will be effective immediately upon posting on the Site. You are responsible for reviewing these Terms periodically. Your continued use of the Site after any modifications indicates your acceptance of the updated Terms.
2. ELIGIBILITY AND USER RESPONSIBILITIES
By using the Site, you represent and warrant that:
· You are at least 18 years of age (or the legal age of majority in your jurisdiction)
· You are competent to enter into legally binding agreements under the Indian Contract Act, 1872
· You are not prohibited by any applicable law or regulation from using the Site
· You have the legal authority to bind yourself to these Terms
2.2 User Account and Information
· You are responsible for providing accurate, complete, and truthful information during registration
· You must maintain the confidentiality of your account credentials (username and password)
· You are responsible for all activities conducted under your account
· You agree to notify the Company immediately of any unauthorized use of your account
· The Company is not liable for any unauthorized access or use of your account due to your negligence
You agree to use the Site and purchase products solely for your personal use and consumption. You shall not:
· Engage in bulk purchases for resale or commercial purposes
· Purchase products for distribution or unauthorized commercial activities
· Violate any applicable laws or regulations
· Conduct any unlawful or fraudulent activities through the Site
Dsavory Wellness Pvt Ltd provides a curated selection of Ayurvedic and herbal wellness products, including:
· Health supplements and tonics
· Ayurvedic remedies and formulations
· Natural wellness and beauty products
· Herbal personal care products
· Nutritional supplements
· Other health and wellness products as listed on the Site
· Product descriptions, images, prices, and availability are provided for informational purposes only
· The Company endeavors to maintain accurate product information but does not warrant the accuracy, completeness, or timeliness of all information on the Site
· Product colors may vary slightly due to seasonal variations and natural ingredient variations
· All packaging is BPA-free and eco-friendly
3.3 No Professional Medical Advice
IMPORTANT DISCLAIMER:
· Products listed on the Site are intended to support general wellness and are not meant to diagnose, treat, cure, or prevent any disease
· Information provided about products is for educational purposes only and should not be construed as professional medical, health, or legal advice
· You should consult with a qualified healthcare professional, physician, or registered medical practitioner before using any product, especially if you:
o Are pregnant or breastfeeding
o Have any pre-existing medical conditions
o Are taking medications
o Have allergies or sensitivities
o Are under the age of 18 (or as age-appropriate)
4. PRODUCT SPECIFICATIONS AND WARRANTIES
· All products are manufactured in compliance with AYUSH regulations, FSSAI guidelines, GMP (Good Manufacturing Practice), and applicable Indian and international standards
· Products undergo quality testing for purity, efficacy, potency, and safety before dispatch
· Each product comes with a Quality Assurance Guarantee
· All products are shipped with adequate remaining shelf life
· Customers should check and note the expiration date upon delivery
· Products should be stored in a cool, dry place
· After opening, products should be consumed within the timeframe specified on the packaging (typically 1-2 months)
· The Company is not responsible for damage or degradation due to improper storage after delivery
AS IS BASIS:
· All products and services on the Site are provided "as is" and "as available" without any express or implied warranties
· The Company makes no warranties regarding:
o Accuracy, reliability, or completeness of product information
o Fitness for a particular purpose
o Merchantability of products
o Non-infringement of third-party rights
o Uninterrupted or error-free Site functionality
· Use of the Site and products is entirely at your own risk
· All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated
· The Company reserves the right to change prices at any time without notice
· Price changes apply only to new orders placed after the change
· Prices are subject to GST and other applicable taxes, which will be added at checkout
· In case of obvious pricing errors (typographical errors, technical glitches, or system errors), the Company reserves the right to cancel any orders placed at the incorrect price without liability
· Customers will be notified of such cancellations and offered a refund or the option to repurchase at the correct price
The Company accepts the following payment methods:
· Credit Cards (VISA, Mastercard, American Express, RuPay)
· Debit Cards (All Indian banks)
· Net Banking (All major Indian banks)
· Digital Wallets (PayPal, Google Pay, Apple Pay, PhonePe, Paytm, Mobikwik)
· UPI (Unified Payments Interface)
· E-Gift Cards (Dsavory Wellness and partner gift cards)
· Cash on Delivery (COD) (Where available)
5.4 Payment Processing and Security
· All online payments are processed through authorized and secure Payment Gateways compliant with:
o RBI (Reserve Bank of India) security standards
o PCI-DSS (Payment Card Industry Data Security Standard)
o Other applicable regulatory requirements
· Payment transactions are encrypted and secure
· The Company is not responsible for:
o Data breaches or unauthorized access to payment information (though such incidents are extremely unlikely given our security measures)
o Fraudulent transactions if proper payment security practices are followed
o Bank processing delays or errors
o Transaction failures due to bank systems or connectivity issues
· Order confirmation will be sent to the email address provided during checkout
· Confirmation signifies that your order has been received and is being processed
· Orders are binding and non-cancellable once confirmed, except as provided in our Cancellation Policy
· Confirmed orders will be dispatched within 1-2 working days of order placement (excluding weekends and public holidays)
· You will receive a shipping confirmation email with tracking details once your order is dispatched
· Products are typically delivered within 2-7 business days after dispatch
· Delivery timelines may vary based on:
o Geographic location and shipping destination
o Courier partner's service timeframe
o Weather conditions and unforeseen circumstances
o Product availability
o National holidays and courier suspensions
· Shipping charge of INR 99 is applicable on orders below INR 499
· Free shipping is available on orders of INR 499 and above
· Shipping charges are non-refundable (except in cases of company error or cancellation before dispatch)
· Shipping charges do not form part of the refund amount
6.4 Courier Partner and Logistics
· Products are delivered through authorized courier partners
· The Company coordinates with logistics partners but does not directly handle all deliveries
· For delivery issues, contact the Company's customer support with your order number and tracking ID
6.5 Customer Responsibilities for Delivery
· Provide accurate and complete delivery address
· Ensure someone is available to receive the package
· Inspect the package upon delivery for any visible damage
· Report any damage or discrepancies within 24 hours of delivery
· Accept delivery at the address provided (modifications cannot be made after order confirmation)
7. ORDER AND CANCELLATION POLICIES
· When you place an order by clicking "Place Order" and completing payment, you are making a firm commitment to purchase
· You are obligated to complete the transaction and cannot contest the order afterwards
· By placing an order, you agree to be bound by all terms and conditions, including the Return & Refund Policy
· Orders can be cancelled without penalty before dispatch (typically within 24 hours of order placement)
· Cancellation requests must be submitted through your account or via email to [support@dsavorywellness.in]
· Full refund will be processed within 3-5 working days of cancellation approval
7.3 Post-Dispatch Cancellation
· Once an order is dispatched, cancellation is not possible
· You must accept delivery and initiate a return request as per our Return & Refund Policy
· Applicable return and refund terms will apply
· Customers must submit return or replacement requests within 48 hours of delivery
· Products must be unopened, unused, and in original packaging with all labels intact
· For specific return conditions and procedures, refer to the Refund & Returns Policy document
The following items cannot be returned or exchanged:
· Opened, used, or partially consumed products
· Products with broken or tampered seals
· Products missing original packaging or invoice
· Products with damage due to customer negligence
· Expired products purchased knowingly by the customer
9. INTELLECTUAL PROPERTY RIGHTS
9.1 Company's Intellectual Property
All content on the Site, including but not limited to:
· Website design, layout, and graphics
· Trademarks, logos, brand names, and service marks
· Product descriptions, images, and specifications
· Articles, blogs, and educational content
· Software and technology
are the exclusive property of Dsavory Wellness Pvt Ltd or its licensors and are protected by intellectual property laws, including copyright, trademark, and patent laws.
You may not:
· Copy, reproduce, modify, or create derivative works of any content without express written permission
· Distribute, publish, or transmit content from the Site
· Use the Company's trademarks or logos without authorization
· Reverse engineer or decompile any software or technology on the Site
· Remove or alter any copyright, trademark, or proprietary notices
The Company grants you a limited, non-exclusive, non-transferable license to:
· Access and view the Site for personal, non-commercial purposes
· Download product information for personal reference
This license does not permit commercial use of any kind.
10. USER CONDUCT AND PROHIBITED ACTIVITIES
You agree to use the Site only for lawful purposes and in a manner consistent with all applicable laws, regulations, and these Terms.
You agree not to engage in or facilitate any of the following:
Unlawful Activities:
· Use the Site for any illegal, fraudulent, or deceptive purpose
· Violate any applicable law, regulation, or statute
· Attempt to access restricted areas without authorization
· Impersonate any person or entity
Harmful Content:
· Publish, post, or transmit content that is:
o Defamatory, libelous, or slanderous
o Obscene, pornographic, or sexually explicit
o Hateful, racist, communal, or discriminatory
o Threatening, harassing, or abusive
o Invasive of privacy or violative of others' rights
Technical Abuse:
· Upload or distribute viruses, malware, or harmful code
· Interfere with or disrupt the Site's functionality or security
· Hack, probe, scan, or test the Site's vulnerabilities
· Collect or harvest personal data of other users
· Engage in denial-of-service attacks
Commercial Misuse:
· Scrape, crawl, or extract data from the Site without permission
· Use the Site for commercial purposes other than purchasing for personal use
· Engage in spam or unsolicited marketing
· Resell or distribute products without authorization
· Conduct bulk purchases for resale
Intellectual Property Violations:
· Infringe upon copyrights, patents, or trademarks
· Violate confidentiality or proprietary rights
· Publish third-party content without permission
11. LIMITATION OF LIABILITY AND DISCLAIMERS
THE SITE AND ALL PRODUCTS, SERVICES, AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:
· Warranties of merchantability
· Fitness for a particular purpose
· Non-infringement of rights
· Accuracy or completeness of information
· Uninterrupted or error-free operation
· Freedom from viruses or harmful components
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DSAVORY WELLNESS PVT LTD, ITS AFFILIATES, EMPLOYEES, DIRECTORS, AND PARTNERS SHALL NOT BE LIABLE FOR:
· Direct, indirect, incidental, special, consequential, or punitive damages
· Loss of profits, revenue, data, or business opportunities
· Service interruptions or unavailability
· Errors or omissions in content or product information
· Damages arising from:
o Your use of or inability to use the Site
o Unauthorized access to your account
o Third-party products or services
o Product efficacy or health outcomes
o Reliance on product information
o Delivery delays or failures beyond our control
Even if the Company has been advised of the possibility of such damages.
Your use of the Site and purchase of products is entirely at your own risk. The Company assumes no responsibility for:
· Health outcomes or reactions to products
· Allergic reactions or adverse effects
· Misuse or improper use of products
· Storage issues after delivery
· Damage due to customer negligence
These disclaimers and limitations of liability shall survive:
· Termination of these Terms
· Discontinuation of the Site
· Expiration of this agreement
12. DATA PROTECTION AND PRIVACY
Your use of the Site is governed by the Privacy Policy, which outlines how we collect, use, process, and protect your personal information.
The Company complies with:
· Information Technology Act, 2000
· Digital Personal Data Protection Act, 2023
· Consumer Protection Act, 2019 and its rules
· Other applicable data protection laws
By providing your contact information, you consent to receiving:
· Order confirmations and shipping updates
· Refund and return notifications
· Customer service communications
· Marketing and promotional messages (which you can opt-out of)
The Company will make every effort to respect your communication preferences.
You agree to defend, indemnify, and hold harmless the Company, its affiliates, employees, directors, officers, and agents from and against:
· Any claims, liabilities, damages, losses, or expenses (including attorney's fees)
· Arising out of or resulting from:
o Your use of the Site or products
o Breach of these Terms or applicable laws
o Violation of others' rights (intellectual property, privacy, etc.)
o Your account or activities
o Content you submit or transmit
o Misuse or improper use of products
You assume full responsibility and liability for:
· Your use of the Site
· Your purchase and use of products
· Health outcomes related to product use
· Any claims arising from your actions or omissions
14. DISPUTE RESOLUTION AND GOVERNING LAW
These Terms and all related agreements are governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles.
You expressly consent to the exclusive jurisdiction of the courts located in Lucknow, Uttar Pradesh, India. All disputes, claims, and legal proceedings arising out of or related to these Terms or the Site shall be resolved in these courts.
14.3 Alternate Dispute Resolution (ADR)
Optional Before Litigation:
· The Company encourages parties to attempt amicable resolution of disputes
· Either party may initiate mediation through the Company's grievance officer
· Mediation must be attempted for at least 30 days before initiating legal proceedings
· If mediation fails, the dispute may be referred to arbitration or courts as applicable
14.4 Arbitration (if Applicable)
If disputes cannot be resolved through mediation, they may be submitted to arbitration under the Arbitration and Conciliation Act, 1996 with a single arbitrator, subject to mutual consent of both parties.
15. TERMINATION AND SUSPENSION
· You may discontinue using the Site at any time
· No specific notice is required; simply stop using the Site
· Outstanding orders and obligations will remain valid
15.2 Termination or Suspension by Company
The Company reserves the right to suspend or terminate your account and access to the Site immediately and without notice if:
· You breach any provision of these Terms
· You provide false, inaccurate, or incomplete information
· Your actions harm other users or the Company
· You engage in unlawful or fraudulent activities
· You engage in unauthorized commercial activities
· You violate intellectual property rights
· For any reason at the Company's sole discretion
Upon termination:
· Your access to the Site will be revoked
· You must cease all use of the Site immediately
· You must destroy any materials obtained from the Site
· Outstanding obligations (payments, returns) remain valid
· Certain provisions (indemnification, liability, IP rights) survive termination
16. THIRD-PARTY LINKS AND CONTENT
The Site may contain links to third-party websites, advertisers, and resources. The Company:
· Does not control or endorse these third-party sites
· Is not responsible for their content, products, services, or policies
· Does not warrant the accuracy or legality of third-party content
· Disclaims liability for damages arising from use of third-party sites
· Access third-party sites at your own risk
· Review their terms, privacy policies, and disclaimers
· The Company is not liable for any issues arising from third-party interactions
17. MODIFICATIONS AND DISCONTINUATION
The Company reserves the right to:
· Modify, update, or enhance the Site at any time
· Add, remove, or change products or services
· Discontinue features or services without notice or liability
· Perform maintenance or updates that may temporarily interrupt access
The Company is not liable for any:
· Changes to the Site or services
· Discontinued features or products
· Interruptions or unavailability
· Loss of data or functionality
· Dsavory Wellness Pvt Ltd complies with all applicable Indian laws and regulations
· Products are manufactured in compliance with AYUSH regulations, FSSAI guidelines, and GMP standards
· The Company maintains necessary licenses, permits, and certifications
You are responsible for ensuring your use of the Site complies with:
· All applicable laws and regulations in your jurisdiction
· Local import/export laws
· Age restrictions for certain products
· Health and safety regulations
19. CUSTOMER SUPPORT AND GRIEVANCE REDRESSAL
For queries, complaints, or grievances:
📧 Email: dsavorywellness@gmail.com
📍 Address: 307, Sector A, Omaxe City, Lucknow PIN Code – 226025, Uttar Pradesh
📱 Phone: +91-8291017687
Email: dsavorywellness@gmail.com
Phone: +91-8291017687
19.3 Grievance Resolution Process
· Acknowledgment: All complaints will be acknowledged within 48 hours.
· Investigation: The company will investigate complaints within 5-7 working days.
· Resolution: Issues will be resolved within 30 days of complaint submission
· Escalation: If not resolved, complaints will be escalated to senior management.
Customers retain all rights under:
· Consumer Protection Act, 2019
· Consumer Protection (E-Commerce) Rules, 2020
· Consumer Protection (Central Authority) Rules, 2020
You may lodge complaints with:
· State Consumer Disputes Redressal Commission
· National Consumer Disputes Redressal Commission (for claims exceeding applicable threshold)
· Central Consumer Protection Authority (CCPA)
20. SPECIAL TERMS FOR HEALTH AND WELLNESS PRODUCTS
Products sold on the Site are not intended to:
· Diagnose, treat, cure, or prevent any disease or medical condition
· Replace professional medical advice or treatment
· Substitute for consultation with healthcare professionals.
· Claim therapeutic benefits beyond general wellness support
20.2 Consulting Healthcare Professionals
You should consult a qualified healthcare professional before using any product if you:
· Are pregnant or breastfeeding
· Have pre-existing medical conditions
· Are taking medications or supplements
· Have known allergies or sensitivities
· Have a family history of medical conditions
· Are under 18 years of age (for certain products)
20.3 Product Usage Instructions
· Follow all usage instructions provided on the product label
· Do not exceed the recommended dosage.
· Store products as directed
· Discontinue use if adverse reactions occur.
· Seek medical attention if necessary
If you experience any adverse reactions or side effects:
· Stop using the product immediately.
· Consult a healthcare professional
· Contact the company with details for investigation
The company will cooperate with authorities in investigating adverse reactions.
These Terms and Conditions, together with:
· Privacy Policy
· Refund & Returns Policy
· Any additional terms posted on the Site
constitute the entire agreement between you and the company regarding use of the site and supersede all prior communications, agreements, or understandings.
If any provision of these Terms is found to be invalid, illegal, or unenforceable:
· The remaining provisions continue in full force and effect
· The invalid provision will be reformed to the minimum extent necessary
· The Company's original intent will be preserved to the maximum extent possible
Failure of the Company to enforce any right or provision does not:
· Constitute a waiver of that right or provision
· Prevent future enforcement
· Waive any other rights or provisions
Section headings are for organizational purposes only and do not affect the interpretation or legal meaning of these Terms.
· You may not assign these Terms or your rights hereunder without Company consent
· The Company may assign these Terms without notice
· Permitted assignments do not affect your obligations
The following provisions survive termination of these Terms:
· Limitation of Liability
· Indemnification
· Intellectual Property Rights
· Disclaimers and Warranties
· Dispute Resolution
· Compliance with Laws
· Any provision stated to survive
22. FREQUENTLY ASKED QUESTIONS (FAQs)
Q1: Can I return opened or used products?
A: No, opened, used, or partially consumed products cannot be returned for safety and hygiene reasons. Only unopened products in original packaging with intact seals are eligible for return.
Q2: Are products suitable for all ages?
A: While many products are suitable for ages 5+, some may be age-restricted. Always check the product description for age recommendations. Consult a healthcare professional for children under 5 or seniors.
Q3: Can I purchase products for resale?
A: No, bulk purchases for resale or commercial distribution are prohibited. Products are for personal use only. Violation of this may result in account suspension and legal action.
Q4: What if I'm allergic to a product?
A: Discontinue use immediately and consult a healthcare professional. Contact our customer support with details. Do not use the same or similar products without medical consultation.
Q5: How can I track my order?
A: You will receive a tracking link via email once your order is dispatched. You can also log into your account and check "My Orders" for real-time tracking.
Q6: What if my product arrives damaged?
A: Report damage within 24 hours with photographic evidence to [support@dsavorywellness.in]. We will send a replacement at no cost or process a full refund.
Q7: How long do refunds take?
A: Refunds are processed within 3-7 working days after we receive and verify the returned product. Your bank may take an additional 1-2 working days to reflect the amount.
Q8: Can I cancel my order after placing it?
A: Yes, if your order has not been dispatched (typically within 24 hours). Contact our support team immediately. Post-dispatch cancellation requires accepting delivery and initiating a return.
Q9: Are products safe for pregnant or breastfeeding women?
A: Always consult a healthcare professional before using any product during pregnancy or breastfeeding. Not all products are suitable during these periods.
Q10: What payment methods are secure?
A: All payment methods on our Site are secure and encrypted. We use RBI-compliant payment gateways. Your financial information is protected to the highest standards.
23. POLICY AMENDMENT AND UPDATES
The Company reserves the right to amend or modify these Terms and Conditions at any time. Changes become effective immediately upon posting on the Site.
Significant changes will be communicated via:
· Email notification
· Prominent notice on the Site
· In-app notifications (if applicable)
Your continued use of the Site after modifications signifies your acceptance of the updated Terms.
By clicking "I Agree" during checkout or by continuing to use the Site, you acknowledge that:
· You have read and understood these Terms and Conditions
· You agree to be bound by these Terms
· You have had an opportunity to consult legal counsel if desired
· You understand the risks and limitations outlined
24.2 Contact for Clarifications
If you have any questions regarding these Terms and Conditions, please contact:
Dsavory Wellness Pvt Ltd
📧 Email: dsavorywellness@gmail.com
📍 Address: 307. Sector A, Omaxe City, Lucknow PIn Code – 226025, Uttar Pradesh
📱 Phone: +91-8291017687
Last Updated: January 1, 2026
Thank you for choosing Dsavory Wellness Pvt Ltd. We are committed to providing you with high-quality wellness products and excellent customer service.
APPENDIX: CONSUMER PROTECTION RIGHTS SUMMARY
Under the Consumer Protection Act, 2019, you have the right to:
1. Right to Safety – Products should be safe for use and free from hazards
2. Right to Information – Complete and accurate information about products
3. Right to Choice – Freedom to select from available options
4. Right to Be Heard – Your grievances and complaints will be heard and considered
5. Right to Seek Redressal – Access to grievance redressal mechanisms
6. Right to Consumer Education – Education on consumer rights and responsibilities
Consumers can file complaints with:
· District Consumer Disputes Redressal Commission
· State Consumer Disputes Redressal Commission
· National Consumer Disputes Redressal Commission (claims above applicable threshold)
· Central Consumer Protection Authority (CCPA) for unfair practices
For more information, visit: www.consumeraffairs.gov.in