Privacy Policy
Dsavory Wellness Pvt Ltd values the privacy of its customers and is committed to protecting personal information in line with Indian data protection laws, including the Digital Personal Data Protection Act, 2023.
· This Privacy Policy explains how Dsavory Wellness Pvt Ltd (“Company”, “we”, “our”) collects, uses, stores, shares, and protects your personal information when you visit our website, create an account, or purchase our products.
· This Policy is aligned with the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable provisions of the Information Technology Act, 2000 and Consumer Protection Act, 2019.
· By accessing or using our website or services, you agree to the terms of this Privacy Policy and our Terms & Conditions.
· This Policy applies to personal data collected through our D2C website, mobile site (if any), customer support channels, marketing campaigns, and other online interactions related to Dsavory Wellness products.
· It applies to customers, website visitors, registered users, newsletter subscribers, and other individuals whose personal data we process in connection with our wellness products and services.
· Personal Identification Data: Name, email address, mobile number, billing/shipping address, gender, date of birth, and account credentials.
· Order & Transaction Data: Products purchased, order history, payment method (masked card details or transaction IDs via payment gateway), invoice information, and communication relating to orders.
· Technical & Usage Data: IP address, browser type, device information, OS, pages visited, session duration, clickstream data, and cookies or similar tracking technologies.
· Preference & Marketing Data: Wishlist items, product preferences, feedback, survey responses, and marketing communication preferences.
· Health/Wellness Context (Limited): Any information voluntarily shared regarding skin/hair type, lifestyle, or wellness goals while seeking product recommendations, excluding any sensitive medical diagnosis unless explicitly provided by you.
· Directly from you when you create an account, place an order, subscribe to newsletters, submit a form, contact customer support, or participate in promotions.
· Automatically through cookies, web beacons, pixels, and analytics tools when you browse or interact with our website and emails.
· From third-party service providers such as payment gateways, logistics partners, marketing platforms, or analytics tools that support our operations in compliance with law.
5. Legal Bases and Purpose of Processing
· We process your personal data based on your consent, performance of a contract (order fulfillment), legal obligations, and our legitimate interests such as fraud prevention and service improvement.
· Key purposes include:
o Processing and delivering your orders, including payment, invoicing, shipping, and returns.
o Communicating order updates, service messages, and customer support responses.
o Personalizing your experience, recommending products, and improving website performance and user journeys.
o Sending marketing communications (where permitted), offers, newsletters, and product launch information, with the option to opt out at any time.
o Ensuring security, preventing fraud, enforcing Terms & Conditions, and complying with legal and regulatory requirements.
6. Cookies and Tracking Technologies
· Our website uses cookies and similar technologies to remember preferences, maintain sessions, enable cart functionality, and analyze site performance and traffic patterns.
· Types may include essential cookies (for core functionality), performance/analytics cookies, and marketing/advertising cookies used with third-party tools.
· You can manage or block cookies through your browser settings, but some features of the website may not function properly if cookies are disabled.
7. How We Use Your Information
· To register and maintain your user account and provide access to website features and loyalty or rewards programs (if any).
· To process payments through secure third-party payment gateways; we do not store full card or UPI details on our servers.
· To deliver products, manage returns and refunds, and provide post-purchase support for wellness products.
· To tailor product recommendations, personalized communication, and content in line with your interests and previous interactions.
· To perform analytics, troubleshoot issues, improve product assortments, and enhance service quality for D2C wellness customers.
8. Sharing and Disclosure of Personal Data
· We may share your data with trusted third parties only as necessary to provide our services, including:
o Payment gateways and banks for payment processing.
o Logistics and courier partners for product delivery and reverse pickups.
o IT, hosting, analytics, email, and SMS service providers supporting our platform and marketing campaigns.
· Data is shared under contractual safeguards requiring confidentiality, limited purpose use, and appropriate security measures.
· We may also disclose information where required by law, regulatory authorities, or court orders, or to protect our rights, customers, or public safety.
9. International Data Transfers
· If any of our service providers or servers are located outside India, your personal data may be transferred in accordance with applicable laws, subject to appropriate safeguards.
· Cross-border transfers will comply with any governmental notifications restricting specific jurisdictions, as may be applicable under the DPDPA.
· Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Policy, including legal, accounting, or reporting obligations.
· Order and transaction records may be retained for statutory periods under tax, accounting, and consumer laws, even after account deletion requests.
· We implement administrative, technical, and organizational security measures such as encryption in transit (TLS), access controls, firewalls, and regular security reviews.
· Third-party service providers are required to maintain reasonable security practices consistent with Indian data protection laws.
· While robust safeguards are in place, no system is completely risk-free, and users are encouraged to protect account credentials and devices.
· Subject to applicable law, you may have the right to:
o Access your personal data and obtain information about how it is processed.
o Correct or update inaccurate or incomplete personal data.
o Request deletion/erasure of personal data where legally permissible.
o Withdraw consent for specific processing activities (e.g., marketing communications) without affecting prior lawful processing.
o Lodge a grievance with our designated contact or approach the Data Protection Board or relevant consumer/forum authorities where applicable.
· Our website and products are intended for adults and are not targeted at children under 18 years of age.
· We do not knowingly collect personal data from children; if such data is inadvertently collected, it will be deleted upon verification and request from a parent or guardian.
· With your consent, we may send emails, SMS, WhatsApp, or in-app messages about offers, wellness tips, product launches, and promotions.
· You can opt out of marketing communications at any time by using the unsubscribe link, changing account preferences, or contacting customer support, though you may still receive essential transactional messages.
15. Links to Third-Party Sites
· Our website may contain links to third-party websites, apps, or services that are not controlled by Dsavory Wellness Pvt Ltd.
· This Privacy Policy does not apply to such third-party platforms, and users are encouraged to review the privacy policies of those sites before sharing information.
16. Health and Wellness Information
· Any wellness-related guidance, quiz results, or product suggestions on the website are for general information and product recommendation purposes only and do not constitute medical advice.
· Users should consult qualified healthcare professionals for diagnosis or treatment; Dsavory Wellness is not liable for decisions made solely on the basis of website content.
17. Grievance Redressal and Contact Details
· For privacy-related queries, access requests, correction, deletion, or grievance submissions, you may contact our designated grievance officer / data protection contact (details to be inserted by Dsavory Wellness).
· Complaints will be acknowledged and addressed within a reasonable time frame in accordance with applicable laws and internal policies.
18. Changes to This Privacy Policy
· This Privacy Policy may be updated periodically to reflect changes in laws, regulations, technology, or our practices in the D2C wellness space.
· Updated versions will be posted on our website with a revised “Last Updated” date, and continued use of the website after such changes signifies acceptance of the updated Policy.
· By visiting our website, creating an account, or purchasing our products, you confirm that you have read, understood, and agree to this Privacy Policy, along with the Terms & Conditions of Dsavory Wellness Pvt Ltd.
· If you do not agree with any part of this Policy, you should discontinue use of our website and services.