REFUNDS & RETURNS POLICY
Dsavory Wellness Pvt Ltd
Effective Date: January 1, 2026
At Dsavory Wellness Pvt Ltd, customer satisfaction is our top priority. This Refunds & Returns Policy outlines the terms and conditions governing the return, replacement, and refund of products purchased through our website and authorized sales channels. This policy complies with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
2.1 Dispatch and Delivery Timeline
· Orders confirmed through our website will be dispatched within 1-2 working days of order confirmation
· Delivery typically occurs between 2-7 business days after dispatch
· Delivery timelines may vary based on:
o Product availability
o Customer's geographic location and shipping destination
o Courier partner's service timeframe in the delivery area
o Unforeseen circumstances beyond our control
· A shipping charge of INR 99 is applicable on all orders below INR 499 (unless otherwise specified in promotional offers)
· Free shipping is available on orders of INR 499 and above
· Shipping charges paid at the time of order placement are non-refundable, except as specified in this policy
2.3 Non-Delivery Due to Customer Unavailability
If a product is not delivered due to the customer's unavailability and is returned to our warehouse:
· Actual shipping charges will be deducted from the refund amount, OR
· A reshipment charge equivalent to actual shipping costs will be applicable for re-delivery
· The net refund will be credited after adjusting these charges
Customers must submit a return or replacement request within 48 hours of the delivery date if the product is:
· Missing or incomplete
· Incorrect/Wrong product delivered
· Expired (product nearing or past expiration date)
· Damaged or defective (including physical damage, tampering, or compromised packaging)
3.2 Return Process (Step-by-Step)
Step 1: Initiate Return Request
· Submit your return/replacement request within 48 hours of delivery
· Provide your order number, product details, and reason for return
· Submit request through our website portal or via email at dsavorywellness@gmail.com
Step 2: Request Assessment
· Our team will review your return request
· Assessment period: Up to 2 working days
· We will make every effort to respond on the same day of submission
· You will receive confirmation via email regarding approval or denial
Step 3: Pickup Arrangement
· Upon approval, our authorized courier partner will be arranged to collect the product from your location
· Pickup is arranged at no additional cost to the customer
· The product must be ready for collection at the time scheduled by the courier
Step 4: Quality Check and Processing
· Upon receipt of the returned product at our warehouse, we will:
o Verify the product against your claim
o Check expiration date, packaging integrity, and product condition
o Initiate replacement or refund process as applicable
Step 5: Refund/Replacement Execution
· Replacement: Stock availability will determine whether a replacement can be processed. If the same product is unavailable, we will offer a suitable alternative of equal or greater value
· Refund: Processing begins immediately after product inspection (if applicable)
· Refunds will be completed within 7 working days of receiving the returned product
3.3 Conditions for Accepting Returns/Replacements
Returns or replacements will be accepted under the following conditions:
✓ Wrong Product Delivered – Product received differs from the order confirmation in size, variant, or specification
✓ Expired Product – Product has crossed or is approaching expiration date at the time of delivery
✓ Damaged Product – Product has physical damage, broken packaging, or signs of tampering that indicate handling issues or safety concerns
✓ Incomplete Order – Product(s) received do not match the order quantity or missing accessories/components are included with the order
✓ Defective Product – Product is non-functional or does not meet the quality standards promised
3.4 Conditions for Rejecting Returns/Replacements
Returns or replacements will NOT be accepted under the following conditions:
✗ Opened, Used, or Modified Products – Product has been opened, used, or contains evidence of customer use
✗ Missing Original Packaging – Original packing, mono boxes, labels, product seals, or invoice is missing or damaged
✗ Late Return Request – Return request is submitted more than 48 hours after delivery date
✗ Tampered Seals – Product seals or safety packaging have been tampered with or removed
✗ Hygiene Concerns – For health and wellness products, once the tamper-evident seal is broken, the product cannot be accepted due to safety and hygiene reasons
✗ Unauthorized Modifications – Product has been modified, repackaged, or altered in any manner
· Refunds are processed within 3-7 working days after the returned product is received and verified at our warehouse
· Processing may take longer if additional verification or investigation is required
· You will receive email confirmation once the refund has been initiated
4.2 Refund Methods by Payment Mode
For Online Payments (Credit Card, Debit Card, Net Banking, UPI, Wallets):
· Refund will be credited back to the original payment method/bank account
· Refund timeline: 3-7 working days from the date of approval
· Your bank may take an additional 1-2 working days to reflect the amount in your account
For Cash on Delivery (COD) Orders:
· Bank transfer will be made to your registered bank account
· Required details must be provided via email: [orders@dsavorywellness.in]
· Refund timeline: 3-7 working days from the date of approval
· Ensure banking details match the name on the order for smooth processing
The following are non-refundable:
· Shipping charges (regardless of return reason), except in cases of company error
· Cash on Delivery convenience charges
· Any promotional discounts or coupons applied at the time of purchase (refund will be for product value only)
· Gift wrap or premium packaging charges
· In cases where shipping charges need to be deducted from the refund, you will be notified in advance
· The refund amount will be calculated as: [Product Value] – [Applicable Shipping Charges]
5.1 Eligibility for Replacement
Replacements are offered for:
· Wrong product delivered
· Expired or defective product
· Damaged or incomplete orders
· Replacement is offered in lieu of refund subject to stock availability
· Replacement product will be sent at no additional shipping cost to the customer
· If the original product is unavailable, we will offer a suitable alternative of equal or greater value
· Replacement product will be delivered within 3-5 working days of receiving and verifying the returned item
· Original return product must be received and inspected before replacement is shipped
Customers can make payments for products through the following methods:
· UPI – Immediate processing
· Credit Cards – All major credit cards accepted (VISA, Mastercard, American Express)
· Debit Cards – All Indian bank debit cards
· Net Banking – All major banks in India
· Digital Wallets – PayPal, Google Pay, Apple Pay, PhonePe, Paytm, and other authorized digital wallets
· E-Gift Cards – Dsavory Wellness e-gift cards and partner gift cards
· Cash on Delivery (COD) – Available across most delivery locations
· Online payments are processed instantly and are the recommended payment method for faster order processing
· All online payments are handled through authorized Payment Gateways that comply with RBI-mandated security measures and regulatory requirements
· Payment transactions are encrypted and secure
6.3 Payment Responsibility Disclaimer
Dsavory Wellness Pvt Ltd is not responsible for:
· Any data breach or unauthorized access to payment information
· Fraudulent transactions initiated through compromised payment channels
· Bank delays or errors in payment processing
· Lost or declined transactions
7. EXCHANGES AND STORE CREDITS
· Instead of a refund, customers may request an exchange for a different product of equal or greater value
· Exchange products will be dispatched within 3-5 working days of returning the original item
· No additional shipping charges apply for exchanges
· As an alternative to immediate refund, customers may opt for store credits
· Store credits must be used within 6 months of issuance
· Store credits are non-transferable and cannot be converted to cash
8.1 Ayurvedic and Herbal Products
· Products are covered under this returns policy
· Expired or damaged Ayurvedic products can be returned within the 48-hour window
· Quality verification will ensure product authenticity and efficacy
8.2 Health and Wellness Supplements
· Once opened or the seal is broken, health supplements cannot be accepted due to safety concerns
· Return requests must be made within 48 hours for unopened products
· Damaged or defective packaging will be accepted for return/replacement
9.1 Pre-Dispatch Cancellations
· Orders can be cancelled without any penalty before dispatch
· Cancellation must be requested within 24 hours of order placement
· Full refund will be processed within 3-5 working days of cancellation approval
9.2 Post-Dispatch Cancellations
· Once an order is dispatched, cancellation is not possible
· Customer must accept delivery and initiate a return request if desired
· Return process fees (if any) will apply
· Damage during transit must be reported within 24 hours of delivery
· Provide photographic evidence of the damage with the original packaging visible
· Submit report via email: [support@dsavorywellness.in] or website portal
10.2 Resolution for Transit Damage
· Damaged products will be replaced at no cost to the customer
· Replacement will be dispatched within 3-5 working days of verification
· If replacement is not possible, a full refund will be issued
11. MISSING OR INCOMPLETE ORDERS
· If items are missing from your order, report within 48 hours of delivery
· Provide order number and list of missing items
· Submit evidence such as photos of the received package
11.2 Resolution for Missing Items
· Missing items will be re-sent immediately at no cost to the customer
· Alternatively, a refund for the missing item value will be processed
· Refund will be completed within 7 working days of verification
12. WARRANTY AND QUALITY ASSURANCE
· All Dsavory Wellness products come with a quality assurance guarantee
· Products are tested for efficacy, purity, and safety before dispatch
· Any defects in product quality can be reported within 30 days of purchase
· Customers can claim for defective products within 30 days of purchase
· Defect claims must include:
o Order confirmation details
o Product batch number or expiration date
o Detailed description of the defect
o Photographic evidence (if applicable)
o Original packaging or proof of purchase
12.3 Investigation and Resolution
· Claims will be investigated within 5 working days
· Upon verification of defect, customer will receive:
o Full refund, OR
o Free replacement, OR
o Store credit of 125% of product value
Customers are responsible for:
· Providing accurate delivery address and contact information
· Being available for delivery or arranging for someone to receive the package
· Unpacking and inspecting the product immediately upon delivery
· Reporting issues within the specified timeframes (48 hours for damage/defects)
· Maintaining product packaging and invoice for return/replacement claims
· Cooperating with our courier partner for return pickup
· Ensuring the returned product is properly packaged to prevent additional damage
Dsavory Wellness Pvt Ltd commits to:
· Transparent and fair return/refund policies
· Prompt processing of return requests and refunds
· Quality assurance of all products before dispatch
· Professional and courteous customer service
· Secure payment processing
· Compliance with all applicable laws and regulations
15. FREQUENTLY ASKED QUESTIONS (FAQs)
Q1: What is the return window?
A: You have 48 hours from the delivery date to initiate a return or replacement request.
Q2: Can I return an opened product?
A: No, opened or used products cannot be returned for safety and hygiene reasons, especially health and wellness products.
Q3: Are shipping charges refundable?
A: Shipping charges are non-refundable in most cases. However, if the damage or error is on our part, shipping charges may be refunded or waived for replacement.
Q4: How long does the refund take?
A: Refunds are processed within 3-7 working days after we receive and verify the returned product.
Q5: What if my product arrives damaged?
A: Report the damage within 24 hours with photographic evidence. We will send a replacement at no cost or process a full refund.
Q6: Can I exchange a product instead of getting a refund?
A: Yes, you can opt for an exchange for a product of equal or greater value at no additional cost.
Q7: What happens if I'm not available for delivery?
A: If you're unavailable and the product is returned to us, actual shipping charges will be deducted from your refund.
Q8: Are there any products that cannot be returned?
A: Opened, used, or tampered products cannot be returned. Products with missing original packaging may also be rejected.
Q9: How do I initiate a return request?
A: Submit your request through our website portal or email [support@dsavorywellness.in] within 48 hours of delivery.
Q10: Can I cancel my order after it's dispatched?
A: Once dispatched, cancellation is not possible. You will need to accept delivery and initiate a return request if needed.
Customers can lodge complaints or grievances regarding orders or refunds through:
📧 Email: dsavorywellness@gmail.com
📱 Customer Support: +91-8291017687
🌐 Website: www.dsavory.com
· Acknowledgment of complaint within 48 hours
· Resolution within 30 days of complaint submission
· Escalation to senior management if not resolved within the stipulated timeframe
16.3 Consumer Protection Rights
Customers retain all rights under the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020. In case of dispute, customers may approach:
· Consumer Dispute Redressal Commission
· Local consumer courts
· National Consumer Disputes Redressal Commission (for claims exceeding applicable threshold)
Dsavory Wellness Pvt Ltd reserves the right to modify or update this Refunds & Returns Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services signifies acceptance of the updated policy.
Last Updated: January 1, 2026
Dsavory Wellness Pvt Ltd
📧 Email: dsavorywellness@gmail.com
📱 Customer Support: +91-8291017687
🌐 Website: www.dsavory.com
📍 Registered Address: 307. Sector A, Omaxe City, Lucknow, Pin Code – 226025, Uttar Pradesh
For any questions regarding this policy, please contact our customer support team. We are here to help!
Thank you for choosing Dsavory Wellness Pvt Ltd. We appreciate your business and are committed to your satisfaction.